Frequently Asked Questions (FAQ’s)
Welcome to the Night Owl Paper Pantry FAQ page! Here you’ll find answers to common questions about our products, services, and policies. If you don’t find the information you’re looking for, please feel free to contact us at support@nightowlpaperpantry.com
General Questions
1. What is Night Owl Paper Pantry? Night Owl Paper Pantry is an online store dedicated to providing high-quality papercraft supplies for crafters of all levels. From cardstock and patterned papers to cutting tools and embellishments, we offer a wide range of products to inspire your creativity.
2. How can I contact Night Owl Paper Pantry? You can contact us via email at support@nightowlpaperpantry.com
Orders and Payment
1. What payment methods do you accept? We accept various payment methods, including credit/debit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options available at checkout.
2. How can I track my order? Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your order on the carrier’s website.
3. Can I change or cancel my order? If you need to change or cancel your order, please contact us as soon as possible at support@nightowlpaperpantry.com We will do our best to accommodate your request, but please note that orders that have already been processed or shipped cannot be modified.
Shipping and Delivery
1. What are your shipping options? We offer a variety of shipping options, including standard, expedited, and international shipping. Shipping costs and delivery times vary depending on the shipping method selected and your location.
2. Do you ship internationally? Yes, we ship to many countries around the world. International shipping rates and delivery times will be calculated at checkout based on your location.
3. How long will it take to receive my order? Standard shipping within the United Kingdom typically takes 3-5 business days. Expedited shipping options are available for faster delivery. International shipping times vary depending on the destination.
Returns and Refunds
1. What is your return policy? We accept returns of unused items in their original packaging within 30 days of receipt. Custom orders, personalized items, and sale items are not eligible for return. Please contact us at support@nightowlpaperpantry.com to initiate a return.
2. How do I return an item? To return an item, please contact our customer service team at support@nightowlpaperpantry.com to obtain a Return Merchandise Authorization (RMA) number. Include the RMA number and your order number with your return. Send the item to:
Night Owl Paper Pantry Returns
3. When will I receive my refund? Once we receive and inspect your returned item, we will process your refund to the original payment method within 10 business days. You will receive an email notification once your refund has been processed.
Products
1. Do you offer custom orders? Yes, we offer custom orders for certain products. Please contact us at support@nightowlpaperpantry.com with your specific requirements, and we will be happy to assist you.
2. Are your products eco-friendly? We strive to offer eco-friendly products whenever possible. Many of our papers and packaging materials are made from recycled materials and are recyclable.
3. Can I request a product that is not currently available on your website? We are always looking to expand our product range based on customer feedback. If there is a specific product you are looking for, please let us know at support@nightowlpaperpantry.com and we will do our best to source it for you.
Account and Newsletter
1. How do I create an account? You can create an account by clicking on the “Sign Up” button at the top of our website and following the prompts to enter your information.
2. How do I subscribe to your newsletter? To subscribe to our newsletter, enter your email address in the subscription box at the bottom of our homepage or during the checkout process. You will receive updates on new products, special offers, and crafting inspiration.
3. How can I update my account information? You can update your account information by logging into your account on our website and navigating to the “Account Details” section.
Additional Assistance
If you have any other questions or need further assistance, please contact us at support@nightowlpaperpantry.com We are here to help and ensure you have a great shopping experience with Night Owl Paper Pantry.
Thank you for choosing Night Owl Paper Pantry for your papercrafting needs!